SHIPPING POLICY

Shipping Locations

Luminous Shop Online operates and delivers at almost all the major locations across India. However, we may not be able to deliver at certain locations due to logistical limitations. You can know about the serviceability at your location by checking your Pin code on the page of the product you wish to buy.

Shipping Charges

In most of the cases, Luminous provides free delivery, however in certain cases a minimal shipping charges may apply and these would be for you to review during the checkout for purchase. Shipping Charges given in the checkout page are final and doesn’t have any hidden costs or additional charges. The price mentioned on the website is the final, and all taxes are inclusive.

Delivery Time

Luminous takes approximately around 3-4 days to deliver the product to your location after you complete the order. However in extreme cases, it may take longer to ship the product. In such cases you will be intimated well in advance.

Luminous E-Shop takes approximately around 5-7 days to deliver the product, however due to festivities & unforeseen weather conditions in many states, orders might get delayed. Standard delivery time will be extended by 7 calendar days. Kindly bear with us. We are working towards reducing the delivery TAT asap.

Order Tracking

Once your order is complete you will receive the Order Confirmation through email and SMS on your registered e-mail ID and phone numbers, respectively. Once it is processed you will again be intimated similarly through an email and SMS.

If you have purchased online while logged in, you will be able to track the shipment from your account dashboard. However if you shopped as a guest you will need to contact us at our Sales Support Phone No 8906008008 or by mailing at connect@luminousindia.com, mentioning your order details.

Shipping Method

Luminous Ships order either through reputed courier services or through our aligned partners located near you. Since our aligned partners are in your locations the delivery of heavy items becomes even easier and safe. In case of products shipped through courier, you will be get the details like Courier Company, Airway Bill Number etc so that you can track your consignments.

If you receive your product in a damaged condition, you are advised not to accept it. In case there is any other issue with the product and you accept it, please write the suitable remark in the POD (proof of delivery) document. For more details please check the Returns Policy

International Operations

Luminous Shop Online doesn’t deliver items to international locations. However you can shop from anywhere in the world while ensuring that shipping location is within India. Luminous does have presence in different countries across the globe. Please refer to our Global Presence section